Join Product leaders and experts for a lively panel discussion about how to incorporate customer feedback to make products your customers love and deliver a better overall customer experience. We'll share best practices from industry leaders and give attendees a chance to ask their questions as well! 

The evening will be hosted at Vacasa’s office in the Pearl and emceed by the unofficial Godfather of Portland Tech, founder of Silicon Florist, cofounder of Portland Incubator Experiment, cofounder of Oregon Story Board, cofounder of TechfestNW, Rick Turoczy. He’ll moderate a panel discussion with Patrick Lightbody, SVP of Product Management at Delphix, Heather Knight of Airbnb, Greg Goodman, CEO of ProductPlan, Dan Podsedly, VP of Pivotal Tracker, and Kevin Steigerwald, CPO of Notion.

There will be snacks and drinks and plenty of time for networking and discussions.

AGENDA

• 5:30 Arrive

• 6:00 Panel Discussion: How Product can leverage Support to build better products

• 6:40 Q&A

• 7:00 Networking, Food, and Drinks

ABOUT THE PANEL

HEATHER KNIGHT

Heather is a former healthcare worker turned techie.  She started out on the Customer Experience at Airbnb and is currently on the Business Travel Team as an Account Coordinator for Enterprise-level companies.  She has developed a deep interest in product development and was part of a beta test group for a new internal product that was recently released into the wild.  When Heather is not working, she's learning how to code at Alchemy Labs part time program in the evenings. In her not so free time, she's also the Portland City co-director of Lesbians Who Tech.  Someday soon, when code school is finished, she hopes to resume her hiking, backpacking and international travel addictions.

GREG GOODMAN

Greg Goodman is the co-founder and CEO of ProductPlan. He has a passion for building products and companies. He was the founder of Miramar Systems, which was acquired by Computer Associates and has advised and invested in numerous technology startups including AppFolio, RightScale, HGData and Apeel Sciences. He has degrees in Computer Science and Business Economics from UC Santa Barbara.

DAN PODSEDLY

Dan Podsedly is a Pivotal Labs VP and the General Manager of Pivotal Tracker, the popular project collaboration tool for modern software teams. Dan has been with Pivotal Labs since their nascent days in the mid-2000s, and has experience in every aspect of software development, including engineering, product management, and UX design.

KEVIN STEIGERWALD

Full-stack product designer with over 10 years of experience designing, researching, marketing, planning, and building products. From package design in big-box retailers to indie games in the App Store, my passion is for designing experiences that make our lives easier and more enjoyable. I believe pies are for dessert not for charts, tortillas make the best utensil, and the iPhone 4 is the proper screen size for a phone.

Erin Grace and David Bastedo had a chance to attend the Support Driven Expo conference in June and will be here to share their experiences and what they learned. Support Driven Expo is a conference that brings together customer support professionals to learn from each other and share best practices through talks, workshops, and unconferences. Learn more about how documentation plays a role in customer support and other trends in the support community.

Join us for light refreshments and conversation. Please arrive by 6:15 as the doors lock after that time.

We'd like to welcome Portland Accessibility and User Experience group (@pdxa11yux) as we host a joint meetup/workshop for writing more inclusively.

We’ll share inclusivity guidelines and tips, then break into groups and apply and share what we’ve learned. Together, we’ll uncover solutions to make your writing more inclusive. Please bring any burning accessibility comments or questions and any samples of relevant work you'd be willing to share and discuss.